Manager, Field Applications Support - JR100613_45306628504_8-5198

Pacific Biosciences Of California - Augusta, ME

Full-time - Manager

Augusta, ME

Computer and Electronic Product Manufacturing

About the position

The Manager, Field Applications Support at Pacific Biosciences is responsible for leading a team that supports the installation, training, validation, and implementation of advanced sequencing technology. This role emphasizes strong customer focus and collaboration with various internal teams to ensure effective use of PacBio products in laboratories. The position requires excellent communication skills and the ability to manage both pre-sales and post-sales activities in a fast-paced commercial environment.

Responsibilities

• Provide leadership and motivation to the PacBio FAS team as part of the AMR Management team.
• Responsible for staffing and performance management activities, including setting department objectives and completing employee evaluations.
• Assist customers in designing and conducting experiments using the Sequel & Sequel II instruments.
• Support Technical sales in driving adoption and use of PacBio products and applications.
• Work with the Technical Support team to provide timely assistance in response to customer inquiries.
• Collaborate with Account Managers to identify business opportunities and understand customer research needs.
• Assist Sales and Marketing teams in conducting scientific presentations.
• Develop and maintain positive relationships with customers and key opinion leaders in the assigned territory.
• Demonstrate empathy towards customer concerns and drive towards world-class support.
• Problem-solve and overcome technical challenges in the field efficiently.
• Integrate internal and field-based activities across functions to support customer requirements.
• Assist in developing technical documentation and training presentations.
• Participate in cross-functional steering committees for new product initiatives.

Requirements

• Minimum of a Master's degree or equivalent experience (Ph.D. preferred) in Molecular Biology/Genetics, Biochemistry, Bioinformatics, Computational Biology, or a related Life Science/Engineering field.
• 5+ years of experience in field applications and pre-/post-sales customer support.
• Excellent interpersonal, written, and verbal communication skills.
• Experience in conducting scientific presentations for internal and external audiences.
• Strong time management, organizational, and planning skills.
• Excellent troubleshooting abilities.
• Demonstrates excellent documentation skills with attention to detail.
• Ability to work independently and collaboratively with field team members.
• Willingness to travel up to 50% of the time.
• Must live near an international airport and possess a valid driver's license.

Nice-to-haves

• Experience managing a remote field team handling installation, training, validation, and implementation of next-generation DNA sequencing instruments.
• Familiarity with operating next-generation DNA sequencing instruments and assays.
• Knowledge of molecular biology/molecular genetics and biochemistry laboratory techniques.
• Experience in analyzing next-generation DNA sequencing data.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities