Manager, Field Applications Support

Pacific Biosciences Of California - Olympia, WA

Full-time - Manager

Olympia, WA

Computer and Electronic Product Manufacturing

About the position

The Manager, Field Applications Scientist (FAS) at Pacific Biosciences is responsible for leading a team that supports the installation, training, validation, and implementation of advanced sequencing technology. This role emphasizes customer engagement and collaboration with various internal teams to ensure effective use of PacBio products in laboratories. The position is based on the East Coast of the United States and requires strong communication skills to interact with diverse audiences, including customers and internal stakeholders.

Responsibilities

• Provide leadership and motivation to the PacBio FAS team as part of the AMR Management team.
• Responsible for staffing and performance management activities, including setting department objectives and completing employee evaluations.
• Assist customers in designing and conducting experiments using the Sequel & Sequel II instruments.
• Support Technical sales in driving the adoption and use of PacBio products and applications.
• Collaborate with the Technical Support team to provide timely assistance for customer inquiries.
• Work with Account Managers to identify business opportunities and understand customer research needs.
• Assist Sales and Marketing teams in conducting scientific presentations.
• Develop and maintain positive relationships with customers and key opinion leaders in the assigned territory.
• Demonstrate empathy towards customer concerns and drive towards world-class support.
• Problem-solve and overcome technical challenges in the field efficiently.
• Integrate internal and field-based activities across functions to support customer requirements.
• Assist in developing technical documentation and training presentations.
• Participate in cross-functional steering committees for new product initiatives.

Requirements

• Minimum of a Master's degree or equivalent experience in Molecular Biology/Genetics, Biochemistry, Bioinformatics, Computational Biology, or a related Life Science/Engineering field.
• 5+ years of experience in a relevant field.