Manager, Field Operations - Hospitality Blueprint RF

$97,100 - $161,800/Yr

Cox Communications - Las Vegas, NV

Full-time - Manager

Las Vegas, NV

1,001-5,000 employees

Broadcasting and Content Providers

About the position

The Manager, Field Operations - Hospitality is responsible for overseeing the national growth of the Hospitality business within Cox Communications. This role involves managing technicians who handle the operation, installation, setup, testing, and maintenance of Hospitality services. The manager serves as a liaison between various departments and ensures that the quality of services provided meets or exceeds established standards. The position requires strong leadership skills to inspire teams and improve customer and employee experiences while adhering to project scope, schedule, and budget.

Responsibilities

• Lead a team of Hospitality technicians and supervisors responsible for installation and servicing of Hospitality products.
• Monitor daily production to ensure completion of scheduled work within budget.
• Utilize tools and system transactions to improve efficiency and support recommendations.
• Ensure adherence to company standards on the network by all employees.
• Maintain nationwide standard and consistency for Field Operations - Hospitality and ensure compliance with service level agreements.
• Identify and resolve customer concerns and escalations expediently and accurately.
• Strategize and define operational plans associated with Field Operations Strategy - Hospitality.
• Cultivate an employee-centric culture and achieve results without sacrificing morale.
• Manage resources to drive improved performance and provide recommendations for continued improvement.
• Guide the preparation of training and development programs for staff.
• Conduct performance management to meet operational objectives and financial goals.
• Oversee the integration of new Hospitality products and service offerings.
• Execute process improvements to gain efficiencies and accountability.
• Schedule and attend weekly meetings with technicians and supervisors to review performance and installation results.

Requirements

• Bachelor's degree plus 5 years of relevant work experience OR Master's degree plus 3 years of relevant work experience OR PhD plus 1 year of relevant work experience OR High School diploma/GED with 7 years of experience in hospitality or convention industry plus 3 years in leadership experience.
• Demonstrated ability to lead cross-functional teams.
• Experience establishing and meeting operational performance metrics.
• Strong knowledge of Microsoft Products, Teams, etc.
• Excellent interpersonal, presentation, verbal, and collaborative skills.
• Operational knowledge of technical field operations, hospitality products, and service or convention industry.

Nice-to-haves

• 5 or more years in a leadership role in technical telecommunications, Hospitality, or operations industry.
• Convention services experience including large exhibits, meetings, and temporary services.

Benefits

• 401(k)
• Bereavement leave
• Dental insurance
• Health insurance
• Military leave
• Paid holidays
• Paid jury duty