Manager, Field Planning & Research (100577)

$137,400 - $214,700/Yr

Honda - Torrance, CA

Full-time - Manager

Torrance, CA

1,001-5,000 employees

Transportation Equipment Manufacturing

About the position

The Manager of Field Planning and Research will lead the development and implementation of comprehensive research and field planning initiatives to support Honda's growth goals. This role is critical in ensuring that the field operations team has the necessary information, tools, and support to deliver high-quality products and services to customers. The manager will also be responsible for mentoring a team of professionals and communicating research findings to senior leadership.

Responsibilities

• Develop and lead the implementation of field research programs to support the company's growth goals in service retention, customer satisfaction, parts and accessory sales, and VSC market penetration.
• Analyze market trends and consumer behavior to inform field planning decisions.
• Collaborate with cross-functional teams to identify areas of opportunity and develop plans to drive growth.
• Manage and mentor a team of field planning and research professionals.
• Communicate research findings and recommendations to senior leadership and stakeholders.
• Implement best practices in field research and planning processes to ensure efficiency and accuracy.
• Facilitate CAPDo process and reporting at National, Zone, and District levels.
• Ensure data quality and integrity by implementing and monitoring research methodologies and data collection processes.
• Stay up-to-date with industry trends and best practices in field planning and research.

Requirements

• Bachelor's degree in Business, Marketing, or a related field, or equivalent job-related experience.
• 10+ years of experience in field operations, with at least 5 years of management experience.
• 12 years of auto industry experience with a mix of dealer retail and corporate experience.
• Strong understanding of the company objectives and goals, internal processes, and operation of the AHM Parts & Service Division groups.
• Experience in working with dealers to implement process improvements, and coaching field personnel to develop effective action plans.
• Strong analytical skills, including experience with market research, data analysis, and statistical techniques.
• Excellent project management skills and ability to lead cross-functional teams.
• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to collaborate effectively with stakeholders at all levels of the organization.
• Strong knowledge of personal computer software (Microsoft Excel, PowerPoint, Word).

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Relocation assistance