Manager, Field Sales

Rivian - Irvine, CA

Full-time - Mid Level

Irvine, CA

Transportation Equipment Manufacturing

About the position

The Manager of Field Sales at Rivian is a dynamic leadership role focused on driving sales and operational excellence in a new business environment. This position involves overseeing field sales activities, managing daily operations, and ensuring accountability for team performance at assigned retail locations and service centers. The ideal candidate will have a customer-first approach, a strong sales background, and the ability to thrive in ambiguous situations while fostering a culture of high performance and continuous improvement.

Responsibilities

• Execute sales strategies to achieve revenue targets and market share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
• Provide leadership and guidance to the local field sales team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals to your teams, linking these goals to site and/or area revenue generation and employee performance.
• Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience.
• Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
• Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency for both open and closed states.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
• Export Rivian's culture and values to our sales locations, teams, and customers, and ensure they are reflected in our operations and team members.
• Collaborate with the Sales & Retail Development and Operations teams to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
• Lead the implementation of processes that allow retail associates to seamlessly move a customer through the sales funnel with the help of the digital commerce platform and CRM tools.
• Support various special events and new site openings across the commercial organization as needed.
• Uphold site operations and standards for both front of house and back of house.
• Ensure all locations within your location maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
• Take on additional projects, duties and assignments as required and/or by request from the sales leadership.

Requirements

• 5+ years of experience in field sales; 2+ years in field leadership, preferably multi-unit management.
• Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus.
• EV Automotive sales experience is a bonus.
• Proven ability to lead and develop a team of field sales employees.
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs.
• Extensive experience with P&L, POS and CRM software.
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
• Must have a valid driver's license in the state of residence and possess an exceptional driving record.

Nice-to-haves

• Experience in direct-to-consumer business models.
• Bilingual skills in additional languages.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Paid time off
• Employee discounts
• Professional development opportunities