Manager, Field Sales

Rivian - Portland, OR

Full-time - Mid Level

Portland, OR

Transportation Equipment Manufacturing

About the position

Rivian is seeking a dynamic and results-oriented Manager of Field Sales to oversee field sales activities and daily operations at a retail location and local Service Center. This role is crucial for driving accountability for team performance, achieving revenue targets, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong leadership skills, a customer-first approach, and the ability to thrive in a fast-paced, ambiguous environment.

Responsibilities

• Execute sales strategies to achieve revenue targets and market share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
• Provide leadership and guidance to the local field sales team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals to your teams, linking these goals to site and/or area revenue generation and employee performance.
• Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience.
• Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
• Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency for both open and closed states.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
• Export Rivian's culture and values to our sales locations, teams, and customers, and ensure they are reflected in our operations and team members.
• Collaborate with the Sales & Retail Development and Operations teams to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
• Lead the implementation of processes that allow retail associates to seamlessly move a customer through the sales funnel with the help of the digital commerce platform and CRM tools.
• Support various special events and new site openings across the commercial organization as needed.
• Uphold site operations and standards for both front of house and back of house.
• Ensure all locations within your location maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
• Take on additional projects, duties and assignments as required and/or by request from the sales leadership.

Requirements

• 5+ years of experience in field sales; 2+ years in field leadership, preferably multi-unit management.
• Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus.
• EV Automotive sales experience is a bonus.
• Proven ability to lead and develop a team of field sales employees.
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs.
• Extensive experience with P&L, POS and CRM software.
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
• Must have a valid driver's license in the state of residence and possess an exceptional driving record.

Nice-to-haves

• Experience with project management tools such as Confluence and Smartsheet.
• Bilingual or multilingual skills are a plus.

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Paid time off
• Employee discounts
• Professional development opportunities