Manager Field Service

$130,000 - $140,000/Yr

Altice USA - White Plains, NY

Full-time - Manager

White Plains, NY

Telecommunications

About the position

The Manager Field Service is responsible for overseeing the installation, maintenance, and repair of Lightpath equipment and services at customer locations and data centers. This role requires a thorough understanding of telecommunications equipment and networking applications, as well as the ability to manage day-to-day operations of the team, implement new solutions, and monitor performance metrics to ensure customer satisfaction.

Responsibilities

• Ensure all tasks are performed in a timely, productive manner providing a quality experience for the customer.
• Assign available work assignments to Technicians based on specific skills, training, experience, and availability.
• Assess and alter work assignments of Technicians on a day-to-day basis as operational needs require.
• Ensure Technicians are trained in all network elements that need to be supported.
• Develop and maintain reports for tracking performance.
• Ensure all company Safety policies and procedures are adhered to.
• Continuously evaluate quality standards and procedures.
• Interact with clients to support the customer base when required.
• Maintain strong inter-personal skills for interacting with top management, team members, and clients.
• Chair team meetings when areas for improvement are identified and action plans are required.
• Interface with Lightpath warehouse to order and maintain equipment inventories at economical levels and account for the dispersal of equipment.
• Develop and manage a 24/7 on-call rotation for Field Techs.

Requirements

• A bachelor's degree in engineering, Telecommunications, Business or other related curriculum or an equivalent of 10 years within the telecommunications industry.
• A minimum of 5 years management experience with a proven performance in achieving quality employee and customer satisfaction objectives.
• Thorough knowledge of system design, construction, security, fiber, and emergent telecommunications technologies.

Benefits

• Competitive pay based on skills and experience.
• Equal Opportunity Employer commitment to diversity and inclusion.