The Bank of New York Mellon - Pittsburgh, PA
posted 3 days ago
About the position
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Vice President to join our team. This role is located in Pittsburgh, PA and is a Hybrid position.
Responsibilities
- Provide onsite support for all Global Corporate Services Division (GCSD) entities - Mail and Document Services, Food & Beverage, Hospitality & Reception, Global Travel and Corporate Card services.
- Supports the AMERICAS Regional Lead to deliver high quality, cost-efficient and internal client-focused services with the consistent objective to embed continuous improvements.
- Supports the AMERICAS Regional Lead in completing daily activities and managerial / administrative tasks. Tasks are frequently advanced and complex in nature.
- Support AMERICAS Regional Lead in managing and measuring vendor performance and output across NORAM.
- Drive vendor performance, compliance with contracts, and management of Key Performance Indicator metrics, Service Level Agreements, and service model enhancement.
- Support RFQ, RFI and RFP efforts across NORAM to drive profitability and improve internal client experience.
- Work closely with the others GCSD Regional Services Leads and Global Team to collectively standardize processes, services and deliverables.
- Support the management control processes and monitor adherence to vendor contract standards.
- Identify and address known risks and emerging issues and escalate as appropriate.
- Support the capture and coordination of issues and concerns that impact our key stakeholders.
- Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved.
- Serve as escalation point for internal clients.
Requirements
- Full ownership of the operational element of Mail and Document Services Operations in NORAM ensuring a culture of continuous improvement is instilled within the team and vendor network.
- Manages resources for NORAM Mailing and Document Services daily operations, activities and projects, working closely with the Global Mailing and Document Management Leadership and Americas Regional Lead.
- Monitor volume and costs for mail, digital services, printing, courier and shredding services.
- POC for vendors and internal clients.
- Work proactively with GCSD team governance and controls of matters related Mail and Document Services.
- Responsible for Mail and Distribution Services including on-site mailrooms and support for satellite office locations.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves, including paid volunteer time
