Manager, FR Cards Strategy

Full-time - Mid Level

Bangalore, IN

Credit Intermediation and Related Activities

About the position

The position involves leading and managing the transformation of the Card fraud strategy to achieve best-in-class standards. The role requires engaging and collaborating with various business units and fraud risk teams to minimize fraud losses while ensuring a superior client experience. The candidate must proactively understand the broader context, envision challenges and opportunities, and drive change within the team and across the fraud landscape. A self-starter attitude with the ability to work independently and execute tasks with minimal supervision is essential.

Responsibilities

• Independently conduct monthly rule reviews, devise/review/approve rule strategies.
• Lead, manage, and support projects including design and definition of solutions, UAT, and UVT.
• Minimize fraud losses by recommending rules to detect real-time fraud proactively.
• Provide coordination and support in the rollout and execution of processes.
• Manage processes and activities with current capacity.
• Ensure adherence to policies and processes.
• Reduce fraud losses through timely placement of system parameters.
• Manage relationships between country and other team members within Fraud Operations.
• Provide guidance to team members on operational issues.
• Develop and manage an information system to identify fraud trends and mitigate fraud risks.
• Provide system and information support to all regions across CCIB.
• Stay abreast of industry existing and emerging fraud risks.
• Identify and share industry best practices and work with businesses for feasibility and implementation.
• Evaluate latest practices/tools for next-generation fraud detection systems.
• Ensure compliance of all FRM policies and procedures with Group Policies and Standards.
• Embed the Group's values and code of conduct in Retail Risk Operations.
• Display exemplary conduct and take personal responsibility for ethics and compliance.
• Identify and monitor fraud threats, vulnerabilities, and risks.
• Drive enhancements for fraud risk management internal controls.
• Collaborate with Risk and Policy Owners in various domains to deliver collective outcomes.
• Advise stakeholders on fraud risk management.
• Develop and implement fraud risk management strategies based on insights.
• Support standardization, automation, and consolidation through process improvement initiatives.
• Act quickly on any risk and control weaknesses and ensure they are addressed.
• Share information on fraud trends and emerging threats with stakeholders.
• Support implementation of the Group Operational Risk Framework in Risk Operations.

Requirements

• Functional knowledge about Risk operations.
• Experience with Card Risk tools and their functionality.
• Proficiency in analytic tools such as SAS, R, Python, and SQL.
• Strong written and oral communication skills.
• Ability to create effective work relationships across functions and borders.
• Good working knowledge of Standard Chartered's approach to risk management.

Nice-to-haves

• CFE (Certified Fraud Examiner) certification preferred.
• Hands-on experience with analytical tools such as SAS, Python, R, SQL preferred.

Benefits

• Core bank funding for retirement savings, medical and life insurance.
• Flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave.
• Flexible working options based around home and office locations.
• Proactive wellbeing support through a digital wellbeing platform.
• Continuous learning culture with opportunities to reskill and upskill.
• Inclusive and values-driven organization that embraces diversity.