Manager, Franchise Operations - North Dakota

Wyndham Hotels & Resorts - Fargo, ND

Full-time - Mid Level

Fargo, ND

1,001-5,000 employees

Accommodation

About the position

The Manager of Franchise Operations for North Dakota at Wyndham Hotels & Resorts plays a crucial role in supporting the Franchise Operations team by fostering relationships with hotel owners and optimizing their performance. This position is integral to the company's mission of making hotel travel accessible for all, emphasizing a culture of responsiveness, respect, and delivering exceptional experiences. The role involves executing various initiatives, analyzing data for performance improvement, and ensuring accountability through effective communication and documentation.

Responsibilities

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction.
• Develop trusted relationships with external customers to educate and influence performance.
• Execute Wyndham Hotels and Resorts initiatives and related tasks.
• Implement a Portfolio Management strategy to enhance overall performance.
• Analyze data to create strategies for revenue generation and customer satisfaction.
• Drive retention and development opportunities through NRG.
• Collaborate with internal stakeholders for effective operations.
• Provide accountability through documentation and system reporting.
• Achieve annual service, performance, and KPI goals to impact profitability.
• Take ownership of personal and professional development.

Requirements

• 2 to 4 years of progressive experience in a hotel or related field, preferably in property and corporate management.
• 4-year college degree (preferred).
• Multi-property experience.
• Industry certifications (preferred).
• Proficient in Microsoft Suite (Office, Word, PowerPoint, Excel).
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in hotel management or operations.
• Familiarity with hospitality industry standards and practices.

Benefits

• Leadership training provided.
• Flexible schedule.
• Competitive compensation and benefits.
• Vacation and team member appreciation days.