Manager - Front Desk & Business Operations

Berkshire Health Systems - Pittsfield, MA

Full-time - Mid Level

Pittsfield, MA

Hospitals

About the position

The Manager of Front Desk and Business Operations is a leadership role within the medical group focused on enhancing quality, patient experience, productivity, and efficiency. This position involves collaborating with practices to design and implement effective workflows and programming, leveraging technology and workforce solutions to improve access, patient experience, and revenue cycle performance.

Responsibilities

• Lead the front desk and business operations team to achieve improved quality and patient experience.
• Design and implement workflows and programming for best-in-class operations.
• Research and guide innovations in technology and scheduling methods.
• Collaborate with practices to enhance patient access and revenue cycle performance.
• Foster a rewarding work environment for staff.

Requirements

• 3 years of experience in medical office front desk, business operations, or practice management.
• Bachelor's degree in a relevant field.
• Expertise in practice management software applications and patient access management strategies.
• Strong understanding of insurance and revenue cycle processes.
• Demonstrated experience in leading successful teams and collaborating with various departments.