Manager - Front Desk & Business Operations

Berkshire Health Systems - Pittsfield, MA

Full-time - Mid Level

Pittsfield, MA

Hospitals

About the position

The Manager of Front Desk and Business Operations plays a crucial leadership role within the medical group, focusing on enhancing quality, patient experience, productivity, and efficiency. This position involves collaborating with practices to design and implement effective workflows and programming, leveraging technology and workforce solutions to improve access, patient experience, and revenue cycle performance.

Responsibilities

• Lead the front desk and business operations within the medical group.
• Design and implement workflows and programming for optimal front desk operations.
• Research and guide innovations in technology and scheduling methods.
• Enhance patient access and experience through effective management strategies.
• Collaborate with other departments and staff to ensure successful operations.

Requirements

• 3 years of experience in medical office front desk, business operations, or practice management.
• Bachelor's degree in a relevant field.
• Expertise in practice management software applications.
• Knowledge of patient access management strategies and revenue cycle management.
• Strong communication and organizational skills.