Manager Front Office

Hilton - Celebration, FL

Full-time - Mid Level

Celebration, FL

Accommodation

About the position

The Front Office Manager at Hilton Grand Vacations is responsible for overseeing the daily operations of the front office, ensuring efficient check-in and check-out services, and maintaining high levels of guest satisfaction. This role involves leading the front desk team, managing staffing needs, and resolving guest concerns while fostering a positive work environment. The position is integral to providing exceptional experiences for guests and members at the Mystic Dunes resort.

Responsibilities

• Handle day-to-day staffing needs and plan work assignments for team members.
• Establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Lead the Front Desk team by creating a positive work environment.
• Oversee and resolve problems arising from owner/guest concerns.
• Maintain a collaborative work environment between staff and management.
• Effectively handle incidents and guest concerns in a timely manner.
• Ensure quality assurance standards of hospitality are met for all members, owners, and guests.

Requirements

• A minimum of one (1) year of experience in the customer service field is required.
• A minimum of two (2) years of supervisory experience in the customer service field is required.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
• Possess a courteous and professional attitude when handling upset guests and difficult situations.
• High school diploma or equivalent.

Nice-to-haves

• Interpersonal skills and high level of communication skills.
• Ability to make decisions and lead others.
• Understanding of how Housekeeping and Front Office work together.

Benefits

• Employee stock purchase plan
• 401(k)
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Paid sick time
• Discounted hotel rates
• Recognition Programs and Rewards
• Numerous learning and advancement opportunities