Manager (Full Time)

Tapestry - Park City, UT

Full-time - Entry Level

Park City, UT

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Lead Supervisor role is crucial for the store's success, focusing on sales and operational processes. This position requires exemplary performance and the ability to adapt to various roles within the store environment, ensuring that the team meets Coach's standards and business objectives.

Responsibilities

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s).
• Endorse, model, and develop the team to deliver Coach's Selling and Service expectations.
• Enforce sales strategies and initiatives across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics and remain results-driven.
• Hold the sales team accountable for personal sales and maximize clienteling strategy.
• Build credibility and trust with the team and customers, serving as a personal fashion advisor.
• Create positive impressions with the store team and customers through appropriate business attire.
• Act as a brand ambassador in the local market to drive brand loyalty and business.
• Tailor approach to customer and team needs by reading cues and resolving issues.
• Develop self and individual product knowledge skills and remain aware of current collections.
• Understand the positive sales impact of staffing and recruit accordingly.
• Coach, develop, and motivate the team to meet goals and utilize Company tools.
• Welcome feedback and adapt behaviors to achieve personal metrics and performance development.
• Regularly provide feedback to others and coach performance to a higher standard.
• Manage daily operational tasks according to Coach standards and maintain a calm demeanor.
• Interact and communicate with supervisors regularly, demonstrating adaptability and flexibility.
• Maintain the interior and exterior upkeep of the building in partnership with the corporate office.
• Understand and use all retail systems and reporting tools to make informed decisions.
• Adhere to all applicable Coach retail policies and procedures, including POS and Operations procedures.
• Leverage Coach's tools and technology to support relationship building and clienteling efforts.

Requirements

• 1-3 years of previous retail experience, preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems and basic computer skills, including the ability to use iPad/laptop and Mobile POS.
• Ability to execute at a fast pace and communicate effectively with customers and team.
• Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
• Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.

Nice-to-haves

• Experience in luxury retail service environment.
• College degree.

Benefits

• Equal opportunity employer
• Affirmative action employer
• Professional development opportunities