Manager, GTM Sales Operations

About the position

The Manager, GTM Sales Operations will be responsible for supporting and executing on the day-to-day operations support for the sub-segment leads. The key areas of responsibility include acting as the primary point of contact or "chief of staff" for sub-segment sales and/or commercial excellence leadership, driving all segment related sales, renewal and revenue goals from a tactical and strategic perspective, and executing and driving change and enhancements across sales teams in conjunction with segments and Commercial Excellence partners. In this opportunity, you will lead GM level forecast calls to drive focus, accountability and deal level inspection to ensure efficacy of Corporates forecasting process, manage project prioritization, execution, scope and progress status reporting designed to improve sales performance & productivity, support operationalization, translation and communication of the value of data and reporting, lead overall data quality process, standards and management, own and curate full inventory of sales and account management systems, tools, reports and dashboards including, but not limited to, salesforce.com, Tableau, pipeline management, & forecasting, act as the primary liaison across all internal business units as an ambassador for segment sales leading a collaborative relationship with commercial excellence, finance, human resources, technology and marketing organizations to support overall goals of revenue attainment, design and execute a strategic and disciplined approach to organizational readiness and change management, and manage and enforce Rules of Engagement and account coding change requests.

Responsibilities

• Act as the primary point of contact or 'chief of staff' for sub-segment sales and/or commercial excellence leadership.
• Drive all segment related sales, renewal and revenue goals from a tactical and strategic perspective.
• Execute and drive change and enhancements across sales teams in conjunction with segments and Commercial Excellence partners.
• Lead GM level forecast calls to drive focus, accountability and deal level inspection to ensure efficacy of Corporates forecasting process.
• Manage project prioritization, execution, scope and progress status reporting designed to improve sales performance & productivity.
• Support operationalization, translation and communication of the value of data and reporting.
• Lead overall data quality process, standards and management.
• Own and curate full inventory of sales and account management systems, tools, reports and dashboards including, but not limited to, salesforce.com, Tableau, pipeline management, & forecasting.
• Act as the primary liaison across all internal business units as an ambassador for segment sales leading a collaborative relationship with commercial excellence, finance, human resources, technology and marketing organizations to support overall goals of revenue attainment.
• Design and execute a strategic and disciplined approach to organizational readiness and change management.
• Manage and enforce Rules of Engagement and account coding change requests.

Requirements

• Proven ability to build and maintain relationships with and influence at all levels within the organization.
• 5+ years of experience with CRM systems and technology, including, but not limited to salesforce.com.
• Bachelor's degree required.
• Demonstrated knowledge and understanding of sales and account management workflow procedures and general business workflows.
• Proven cross-functional approach to project management with multiple phases, complex work streams, a wide range of stakeholders and numerous deliverables.

Benefits

• Comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year, and a hybrid model.
• Culture of continuous learning and skill development to prepare talent for future challenges.
• Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus.
• Flexible hybrid working environment (2-3 days a week in the office depending on the role).
• Two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.