Infosys - Fremont, CA
posted 4 months ago
Infosys BPM is seeking to hire a Director - Hitech Business Development to expand the BPO outsourcing presence in the Hi-Tech Bay area account. The Director-Hitech Business Development is responsible for all client interfaces within the assigned Hi-Tech Bay area account. The person filling this role will build an account plan and be responsible for business development, growth, and expansion of the Infosys BPM brand based on the account plan. The role will handle a single large account or part of a large account, with the goal of expanding the Infosys BPM business footprint across different lines of business to introduce our BPO outsourcing services, Global Business Services, and Global Delivery Model to bid on potential growth business with the named account. The Director will engage in business development with the expectation to utilize existing contacts to introduce Infosys BPM across the assigned Hi-Tech account. This includes managing existing business and owning the opportunity management cycle: Prospect-Evaluate-Propose-Close. The role also involves client delivery assurance, where the Director will collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and that the SLAs are being measured and met. Additionally, the Director will provide client introductions, customer maps, and organization charts in support of the account plan. The responsibilities also include conducting competitor analysis, market trends, and intelligence for the deal and business units supported in the account. The Director will be responsible for account planning and governance, creating the account plan that includes relationships required, opportunities to be pursued, price decisions, and more.