Manager Hospitality Sales (Caesars Palace LV)

Caesars Entertainment - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Accommodation

About the position

The Hospitality Sales Manager at Caesars Palace LV is responsible for managing the booking process for social-group room blocks and restaurant group contracts. This role involves assisting guests with inquiries regarding hotel and restaurant accommodations, ensuring seamless communication of trip details, and providing expert recommendations for a unique experience at Caesars Entertainment properties. The manager will work closely with various departments to fulfill client needs and drive incremental bookings through proactive outreach and upselling.

Responsibilities

• Manage the end-to-end booking process for social-group room blocks and restaurant groups.
• Assist guests with inquiries for hotel and restaurant accommodations.
• Quote trip details and provide recommendations based on guest budgets.
• Partner with Hotel Operations and Revenue Management to meet accommodation needs.
• Conduct site tours for clients and upsell premium accommodations and dining options.
• Manage the inquiry process for restaurant group events, including site inspections and menu selections.
• Compile detailed Banquet Event Orders and ensure accurate event reconciliation.
• Maintain efficient reporting of client trip and function information.
• Communicate effectively with room managers, chefs, and sommeliers regarding selections and special requests.
• Attend departmental meetings and assist in site selections for Food and Beverage Group Events.

Requirements

• Bachelor's degree in Hotel Management, Business, or related field or equivalent experience.
• At least 3 years of experience in Hotel Operations, Sales, Food and Beverage, or Restaurant Sales.
• Proficiency in Microsoft Office.
• Strong interpersonal and communication skills.
• Professional phone etiquette and excellent analytical skills.
• Ability to work flexible hours, including nights and weekends.
• Effective communication in English, both written and oral.

Nice-to-haves

• Previous experience with LMS, Salesforce, Guest Center, and Tripleseat.

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Professional development opportunities