Manager – HR Operations

About the position

The Regional HR Operations Manager is responsible for overseeing the HR operations function, ensuring efficient HR service delivery and adherence to IQ-EQ's policies and procedures. This role involves managing HR payroll and benefits for the region, maintaining accurate people data, and ensuring compliance from a legislation and regulatory point of view.

Responsibilities

• Oversee full onboarding cycle including new hire orientation
• Coordinate with Recruiting department on offer process and candidate questions
• Assist recruiting with resource planning and position postings
• Ensure completion of electronic I-9 verification process and other required documentation
• Maintain comprehensive and accurate employee records
• Identify issues and develop solutions to ensure positive employee onboarding experience
• Manage the payroll review cycle and submission process, ensuring payroll is accurate, timely, and compliant
• Oversee payroll system setup, maintenance, and integration with other HR systems
• Support and back up Payroll Associate as needed
• Administer benefits including implementation of new benefit programs and processing employee enrollments
• Oversee annual benefit open enrollment
• Facilitate the resolution of benefit related issues and questions
• Analyze plan design and costs to optimize plan efficiency
• Collaborate with benefit brokers and vendors to ensure successful benefit administration
• Maintain and ensure accuracy and integrity of HR data in SAP HR, Paylocity, and other relevant systems
• Administer employee changes such as promotions, pay changes, etc.
• Provide day to day support and advice on HR operations to Payroll and HR leads
• Deploy annual companywide HR trainings and ensure compliance
• Generate HR data reports as needed
• Understand and communicate company policies and procedures
• Address and resolve employee queries and issues related to HR operations
• Implement best practices to enhance HR operational efficiency
• Oversee offshore HR administrative resource
• Other projects and tasks as assigned

Requirements

• Minimum of 5 years of experience in HR operations or a similar role, preferably with at least 2 years in a managerial position
• Bachelor's degree in Business Administration, Human Resources Management or related field preferred
• PHR or SPHR preferred
• Strong knowledge of payroll processing and systems (experience with SAP and/or Paylocity a plus)
• Experience working in a fast-paced and complex environment
• Strong critical thinking and communication skills
• Experience partnering with Senior Leaders
• Demonstrated ability to analyze, interpret, and manipulate data as it relates to the HR function
• Excellent knowledge of Excel and HRIS systems
• Knowledge of tax and wage laws
• Knowledge of FMLA, FLSA, ERISA, EEO, OSHA
• Understanding of fiscal procedures

Benefits

• Salary based on experience and location ($90,000-$110,000)
• Full benefits package offered