Manager, HR Operations

Xometry - Lexington, KY

Full-time - Mid Level

Lexington, KY

Miscellaneous Manufacturing

About the position

The Manager, HR Operations at Xometry will play a critical role in ensuring the smooth and efficient operation of the People Operations department. This position is responsible for overseeing the employee life cycle, from onboarding to offboarding, and maximizing the employee experience. The Manager will also oversee the HR Help Desk, providing support and assistance to employees, while managing HR systems and technology to improve efficiency and compliance.

Responsibilities

• Oversee data related to the employee life cycle, including onboarding, role and compensation changes, performance reviews, and offboarding.
• Develop and implement processes to ensure a seamless and positive employee experience throughout the employee tenure at Xometry.
• Manage employee records and data privacy compliance.
• Oversee the HR Help Desk, providing timely and accurate support to employees on a variety of HR-related matters.
• Train and manage HR Help Desk staff to ensure they have the knowledge and skills to effectively assist employees.
• Provide reporting around important Help Desk metrics, including SLAs, first response resolution, etc.
• Manage and optimize HR systems and technology, including HRIS, ATS, and performance management tools.
• Identify opportunities for process improvement and automation to increase efficiency and reduce administrative burden.
• Analyze HR data to identify trends and insights that can be used to improve HR practices and policies.
• Develop and maintain key HR metrics and reports.
• Ensure compliance with all applicable employment laws and regulations.
• Stay up-to-date on changes in employment law and regulations and implement necessary updates to HR policies and procedures.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in HR Operations, with at least 3 years in a supervisory role.
• Strong knowledge of employment law and regulations.
• Experience with HRIS systems and technology (experience with ADP Workforce Now is preferred).
• Excellent organizational and time management skills with the ability to work independently and as part of a team.
• Experience in a high-growth technology company.
• Certification in Human Resources Management (SHRM-CP, PHR).
• Experience with data analytics and reporting tools.