Manager I, Commercial Operations

Regal Rexnord Corp - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

10,001+ employees

Administrative and Support Services

About the position

Regal Rexnord is seeking a Commercial Operations Manager to lead the Elastomer team for the North America Couplings division. This role is responsible for managing an application engineering team and processes that support customer requests from initial review through quote and post-order technical support. The position plays a crucial role in ensuring world-class responsiveness and solutions for customers, driving initiatives for continuous improvement, and fostering a culture of excellence within the team.

Responsibilities

• Support the organization in achieving differentiated service to ‘A' customers with world-class responsiveness and solutions.
• Identify, develop, and lead initiatives through the North America commercial operations organization.
• Lead and coach the application engineering team through both a hands-on and influential approach.
• Collaborate closely with other departments, including Sales, Customer Care, Integration, Product Management, and Operations.
• Lead performance reviews fostering a culture of excellence, accountability, and innovation.
• Develop and monitor key performance indicators (KPIs) to evaluate the success of team objectives.
• Implement regular review mechanisms to assess the impact of initiatives on customer satisfaction and business outcomes.
• Develop a high-performance team by engaging, coaching, and training team members.

Requirements

• Bachelor's degree in engineering, business, or related field.
• Minimum of 7 years of relevant experience supporting customers, including previous experience leading or mentoring teams.
• Proven customer care experience, driving best-in-class solutions to a customer base.
• Strong commercial acumen and understanding of e-commerce, organizational integration, and customer segmentation strategies.
• Previous experience with business systems like the Regal Rexnord Business System (RBS) or similar lean management principles.
• Strong leadership, communication, and interpersonal skills.
• Critical thinking skills to identify problem areas and potential solutions.
• Strong system and office software knowledge in Microsoft Office suite, including Visio and project manager, & CRM (Salesforce.com preferred).
• Proven experience leveraging multiple sets of input to review team performance and develop key objectives.

Nice-to-haves

• Industrial industry experience.
• Knowledge of continuous improvement and lean tools.

Benefits

• Health savings account
• AD&D insurance
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Prescription drug insurance