Manager I, Contract Logistics (CLS)(United States)(1st Shift) - Tracy CA

$69,762 - $86,000/Yr

APL Cargo - Tracy, CA

Full-time - Mid Level

Tracy, CA

Support Activities for Transportation

About the position

The Manager I, Contract Logistics position is responsible for overseeing all office functions, including accounting and staffing, to ensure maximum efficiency and high-quality logistics services. The role focuses on process improvement to meet customer needs while adhering to corporate values and objectives. The office manager supervises administrative and customer service staff, coordinates workload, and ensures effective communication with major accounts to maintain customer satisfaction.

Responsibilities

• Supervises the Administrative and Customer Service staff and systems backup.
• Schedules the assigned workload and oversees their personal development/training.
• Has dotted line responsibility for all other clerical personnel.
• Prepares Personnel Requisition for open positions; responsible for posting open positions in a timely manner on the Company bulletin board.
• Responsible for the initial orientation of new employees to the Company facility within the first week of employment and submitting new hire documents to Corporate HR to meet payroll cut off schedule.
• Maintains close communications with major accounts, working with assigned customer service associates to maintain a high level of customer satisfaction; identifying procedures and assigning new accounts; responds directly to customer complaints; tracks on time deliveries and other performance measures.
• Conducts performance reviews for administrative personnel.
• Serves as a liaison with the corporate office in providing required reports.
• Prepares and maintains correspondence and contract documentation.
• Provides support services to Operations Manager.
• Oversees the coding of accounts payable vouchers to ensure that they are entered into the system in a timely manner.
• Monitors collections and batching of AP and AR invoices, including credit memos, for transmission to corporate office.
• Audits and verifies GL, processing entries for month-end closing.
• Audits income statements for accuracy, assisting GM with financial information. Checks invoices for proper pass through changes to customers; notifies appropriate manager of discrepancies.
• May be responsible for payroll information to assure payroll is accurate.

Requirements

• High School diploma or equivalency required.
• 1-3 years of general office procedures in a business setting with supervisory experience in A/P, A/R and payroll required.
• Strong accounting knowledge with ability to read, understand and interpret financial statements and to assist in generating yearly budgets.

Nice-to-haves

• Prior customer service experience.
• Must have strong PC skills including Excel and Word.
• Knowledgeable in warehouse management and operations, including inventory and operating systems.
• Teamwork - showing a commitment to teamwork and collaboration.
• Respect - extending dignity and respect to all people.
• Integrity - fostering trust and a positive work environment.
• Innovation - bringing creativity to the workplace.
• Customer Focus - achieving Company, department, and personal goals through a strong customer focus.

Benefits

• PTO
• 6 days sick time
• 8 paid holidays
• 1 paid 'Personal Holiday'
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program