Manager I Operations

$71,869 - $114,797/Yr

Royal Bank of Canada - Columbia, SC

Full-time - Manager

Columbia, SC

Credit Intermediation and Related Activities

About the position

The Manager I Operations for Commercial Loan is responsible for overseeing the General Ledger Reconciliation team, focusing on strategic planning and compliance within the operational function. This role emphasizes building a strong operations organization, ensuring compliance with legal and regulatory requirements, and managing departmental projects. The manager will also serve as a liaison with various banking departments and vendors, ensuring effective communication and collaboration to meet business objectives.

Responsibilities

• Manage the Commercial and Consumer Loan Operations General Ledger Reconciliation team.
• Build and manage a strong and diverse operations organization to meet business objectives.
• Function as primary liaison with Core Banking, Commercial Banking Centers, and other departments.
• Ensure compliance with legal/regulatory requirements and CNB policy, focusing on BSA and USA Patriot Act.
• Provide appropriate training to staff on risk-related controls and regulatory requirements.
• Perform BSA/AML/OFAC reviews of client transactions as applicable.
• Manage departmental and bank-wide projects, including project planning and resource management.
• Identify and implement new processes to improve workflow and efficiency.
• Establish and communicate customer requirements and maintain service standards.
• Participate in the budget process and review financial reports.
• Oversee Human Resources functions, including hiring and performance appraisals.
• Ensure quality controls related to financial products and services.

Requirements

• Minimum 2 years banking general ledger experience.
• Minimum 3 years banking operations experience in a financial institution.
• Minimum 3 years banking and operations management experience.
• Minimum 2 years experience in managing projects and/or teams.

Nice-to-haves

• Management experience within financial services operations.
• Critical and strategic thinking skills.
• Knowledge of applicable regulatory requirements.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to create influential documents and presentations.

Benefits

• Bonus and/or commissions eligibility.
• Diversity and inclusion commitment.