Manager I Operations

$71,869 - $114,797/Yr

Royal Bank of Canada - Springfield, IL

Full-time - Manager

Springfield, IL

Credit Intermediation and Related Activities

About the position

The Manager I Operations for Commercial Loan - General Ledger Reconciliation is responsible for overseeing the operations of the Commercial and Consumer Loan Operations General Ledger Reconciliation team. This role focuses on strategic planning and compliance, ensuring that the department meets its objectives while maintaining high standards of productivity, quality, and customer service. The manager will act as a liaison with various departments and ensure adherence to regulatory requirements, while also managing projects and improving operational processes.

Responsibilities

• Manage the Commercial and Consumer Loan Operations General Ledger Reconciliation team.
• Build and manage a strong and diverse operations organization to meet business objectives.
• Serve as the primary liaison with Core Banking, Commercial Banking Centers, and other departments.
• Ensure compliance with legal/regulatory requirements and CNB policies, particularly regarding BSA and USA Patriot Act.
• Provide appropriate training to staff on risk-related controls and regulatory requirements.
• Perform BSA/AML/OFAC reviews of client transactions as applicable.
• Manage departmental and bank-wide projects, including project planning and resource management.
• Identify and implement new processes to improve workflow and efficiency.
• Establish and communicate customer requirements and maintain service standards.
• Participate in the budget process and review financial reports.
• Oversee Human Resources functions including hiring and performance appraisals.

Requirements

• Minimum 2 years of banking general ledger experience.
• Minimum 3 years of banking operations experience in a financial institution.
• Minimum 3 years of banking and operations management experience.
• Minimum 2 years of experience in managing projects and/or teams.

Nice-to-haves

• Management experience within financial services operations.
• Critical and strategic thinking skills.
• Knowledge of applicable regulatory requirements.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to create influential documents and presentations.

Benefits

• Competitive salary with eligibility for bonuses and commissions.
• Comprehensive benefits package including health insurance and retirement plans.