Manager II, Technical Product Management

Navy Federal Credit Union - Winchester, VA

Full-time - Manager

Winchester, VA

Credit Intermediation and Related Activities

About the position

The Manager II System Engineering and Technology Product Manager (TPM) will lead an engineering team focused on delivering solutions for the Consumer Lending product team at Navy Federal. This role involves owning the product technology roadmap, collaborating with stakeholders to strategize and deliver technical products, and managing the full lifecycle of services with a focus on high complexity and medium to high service impact. The TPM will also partner with the Vendor Management Office for vendor selection and performance management.

Responsibilities

• Partner with Consumer Lending stakeholders, leadership, and Product Owners to deliver technology products and services supporting Navy Federal members and employees.
• Lead engineering teams comprised of Navy Federal staff and contractors, including architects, engineers, analysts, testers, scrum masters, and other delivery roles.
• Accountable for end-to-end design, build, test, deployment, and post-production tier-3 support.
• Establish measurable team Objectives and Key Results that align with the priorities of the enterprise and the parent organization: Product Engineering and Delivery Services (PEDS).
• Evaluate the performance of directly aligned individual contributors leveraging OKRs, KPIs, and SLAs; ensure service levels are achieved in line with SLAs and SLOs.
• Develop resource and training plans; manage capacity and budget of direct and aligned teams to ensure that planned and committed scope can be completed on schedule.
• Build and maintain relationships with team members, management, key stakeholders including Enterprise Technology Services teams, business partners, and/or external contacts (vendors, etc.).
• Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders and leaders.
• Perform other related duties as assigned.

Requirements

• A Master's or Bachelor's Degree in Information Technology, Computer Science or other related field.
• Knowledge of enterprise anchor platforms such as Salesforce, Pega, Mulesoft, and Microsoft Dynamics.
• Experience managing, mentoring, and developing professional staff.
• Solid leadership skills with the ability to build high-performing teams and influence business partners across the company.
• Prior experience working on microservices and event-driven architecture.
• Hands-on experience implementing in-depth security controls including OAuth 2.0 and JWT.
• Technical knowledge in Azure Platform as a Service (PaaS), Azure Infrastructure as a Service (IaaS), and Azure Kubernetes Service (AKS).
• Experience in cloud-native architectures and technologies (e.g., Containers, Continuous Integration and Delivery, API Management, B2B, B2C, etc.).
• Advanced skill in defining & implementing action plans to achieve strategic goals.
• Advanced knowledge of Agile frameworks (e.g., SAFE).
• Experience in leading, guiding, and coaching professional staff.
• Experience in resource allocation and management.
• Advanced verbal and written communication skills.
• Effective in producing desired results and achieving goals and objectives.
• Experience in working with all levels of staff, management, stakeholders, and vendors.
• Effective skill in presenting findings, conclusions, alternatives, and information clearly and concisely.
• Advanced skill in relationship building, negotiation, and facilitation.

Nice-to-haves

• Knowledge of NFCU operations, processes, and procedures.
• Experience with agile delivery frameworks and Azure DevOps.
• Advanced knowledge of banking/financial industry standards and practices.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the best companies to work for in various categories
• Hybrid workplace options