Manager II, Technical Product Management

$125,800 - $211,350/Yr

Navy Federal Credit Union - Vienna, VA

Full-time - Manager

Vienna, VA

Credit Intermediation and Related Activities

About the position

The Manager II, Technical Product Management role at Navy Federal involves leading an engineering team to deliver technology solutions for the Consumer Lending product team. The position requires ownership of the product technology roadmap and collaboration with various stakeholders to strategize and implement technical products and capabilities. The TPM will manage complex services, provide industry insights, and ensure performance aligns with service level agreements.

Responsibilities

• Partner with Consumer Lending stakeholders, leadership, and Product Owners to deliver technology products and services supporting Navy Federal members and employees.
• Lead engineering teams comprised of Navy Federal staff and contractors, including architects, engineers, analysts, testers, and scrum masters.
• Accountable for end-to-end design, build, test, deployment, and post-production tier-3 support.
• Establish measurable team Objectives and Key Results that align with the priorities of the enterprise and the parent organization: Product Engineering and Delivery Services (PEDS).
• Evaluate the performance of directly aligned individual contributors leveraging OKRs, KPIs, and SLAs; ensure service levels are achieved in line with SLAs and SLOs.
• Develop resource and training plans; manage capacity and budget of direct and aligned teams to ensure that planned and committed scope can be completed on schedule.
• Build and maintain relationships with team members, management, key stakeholders including Enterprise Technology Services teams, business partners, and external contacts (vendors).
• Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders and leaders.
• Perform other related duties as assigned.

Requirements

• A Master's or Bachelor's Degree in Information Technology, Computer Science or other related field.
• Knowledge of enterprise anchor platforms such as Salesforce, Pega, Mulesoft, and Microsoft Dynamics.
• Experience managing, mentoring, and developing professional staff.
• Solid leadership skills: Ability to build high-performing teams and influence business partners across the company.
• Prior experience working on microservices and event-driven architecture.
• Hands-on experience implementing in-depth security controls including OAuth 2.0, JWT.
• Technical knowledge in Azure Platform as a Service (PaaS); Azure Infrastructure as a Service (IaaS); Azure Kubernetes Service (AKS).
• Experience in cloud-native architectures and technologies (e.g., Containers, Continuous Integration and Delivery, API Management, B2B, B2C).
• Advanced skill in defining & implementing action plans to achieve strategic goals.
• Advanced knowledge of Agile frameworks (e.g., SAFE).
• Experience in leading, guiding, and coaching professional staff.
• Experience in resource allocation and management.
• Advanced verbal and written communication skills.
• Effective in producing desired results and achieving goals and objectives.
• Experience in working with all levels of staff, management, stakeholders, and vendors.
• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely.
• Advanced skill in relationship building, negotiation, and facilitation.

Nice-to-haves

• Knowledge of NFCU operations, processes, and procedures.
• Experience with agile delivery frameworks and Azure DevOps.
• Advanced knowledge of banking/financial industry standards and practices.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Hybrid workplace options
• Career development opportunities
• Recognition for employee contributions