Applied Materials - Hillsboro, OR
posted 5 months ago
The Manager III, Customer/Field Service Engineer (M3) position at Applied Materials is a critical role within the semiconductor manufacturing sector, specifically focusing on wafer fab equipment. This position requires an experienced individual who can effectively manage customer relationships and lead a team of customer engineers. The successful candidate will be responsible for developing and maintaining strong relationships with customers at all levels within their district, ensuring regular visits and communication to foster trust and collaboration. In this role, the manager will oversee the performance and development of customer engineers, which includes salary planning, career development, and conducting performance appraisals. The manager will also be responsible for initiating necessary reports for business operations and serving as the primary interface with Product Divisions, including tech support, training, and reliability. Additionally, the manager will monitor the Customer Service Division (CSD) Award Program and ensure that all new engineers are paired with mentors to facilitate their growth and integration into the team. The position also entails significant responsibilities in account planning alongside the District Sales Engineer, providing support for system sales, and managing financial forecasts for the district. The manager will be accountable for cost efficiency and will be measured by the financial results achieved. Furthermore, the role includes overseeing system installations, managing the Return Merchandise Authorization (RMA) procedure, and ensuring the accuracy of customer engineer hours tracking. The ideal candidate will possess a solid understanding of semiconductor manufacturing and wafer fab equipment, with operational and service experience. They will be expected to exercise judgment within defined procedures and policies, providing direction to employees while adhering to company policies. Strong interpersonal skills are essential, as the role requires gaining cooperation from others and presenting technical information effectively. The position also demands a commitment to Applied Materials' global Standards of Business Conduct, reflecting the company's core values and ethical standards.