Manager III, Customer/Field Service Engineer (M3)

$92,000 - $126,500/Yr

Applied Materials - Cornelius, NC

Full-time - Manager

Cornelius, NC

Computer and Electronic Product Manufacturing

About the position

The Manager III, Customer/Field Service Engineer (M3) is responsible for developing and maintaining customer relationships within the semiconductor manufacturing sector. This role involves managing and directing customer engineers, overseeing financial forecasts, and ensuring effective communication between various departments. The position requires a solid understanding of semiconductor manufacturing and wafer fab equipment, along with strong leadership and interpersonal skills to drive team performance and customer satisfaction.

Responsibilities

• Develops and maintains customer relationships with all relevant individuals in the district.
• Performs regular customer visits.
• Manages, coaches, and directs all customer engineers in the district.
• Responsible for salary planning, career planning, and corrective actions where necessary.
• Establishes objectives and conducts performance appraisals.
• Gives formal updates to all employees regarding business, new hires, and new products.
• Initiates necessary reports for the business and invites guest speakers as needed.
• Acts as the prime interface with Product Divisions for tech support, training, spares, and reliability.
• Monitors the CSD Award Program and the mentor program for new engineers.
• Executes escalation procedures and is responsible for account planning with District Sales Engineer.
• Provides support plans for system sales to CSD Management, Sales, and Field Engineering.
• Responsible for financial forecasting and cost efficiency within the district.
• Manages system installation planning, reporting, and execution, including pre-facility and start-up meetings.
• Manages the RMA procedure and measures the effectiveness of engineers.
• Ensures accuracy and updates of Customer Engineer hours tracking.

Requirements

• Bachelor's Degree in a relevant field.
• 4 - 7 years of experience in semiconductor manufacturing and wafer fab equipment.
• Solid understanding of operational and service experience in semiconductor manufacturing.

Benefits

• Comprehensive benefits package including participation in a bonus and stock award program.