Applied Materials - Damascus, OR
posted 5 months ago
The Manager III, Customer/Field Service Engineer (M3) position at Applied Materials is a critical role that focuses on managing customer relationships and overseeing the performance of customer engineers within a designated district. This position requires a strong background in semiconductor manufacturing and wafer fabrication equipment, as the manager will be responsible for ensuring that all customer engineers are effectively supported and that customer satisfaction is maintained at the highest levels. The role involves regular customer visits to develop and maintain relationships with key stakeholders at all levels, ensuring that the company remains responsive to customer needs and expectations. In this managerial capacity, the individual will coach and direct customer engineers, handling salary planning, career development, and performance appraisals. The manager will also be responsible for initiating necessary reports for business operations and serving as the primary interface with product divisions, including technical support, training, and reliability. Additionally, the manager will monitor various programs such as the CSD Award Program and the mentor program, ensuring that new engineers receive the guidance they need to succeed. The position also entails account planning in collaboration with the District Sales Engineer, providing support for system sales, and managing financial forecasts for the district. The manager will oversee system installations, ensuring that all planning, reporting, and execution are conducted efficiently. Furthermore, the role includes managing the RMA procedure and tracking customer engineer hours, ensuring accuracy and effectiveness in service delivery. Overall, this position is pivotal in driving operational excellence and customer satisfaction within the semiconductor industry.