Manager III, Customer Success, Global Logistics

$109,300 - $233,800/Yr

Amazon.com - Bellevue, WA

Full-time - Manager

Bellevue, WA

General Merchandise Retailers

About the position

Join Amazon's Global Logistics team as a Manager of Customer Success and lead a high-performing team dedicated to transforming our shipper relationships. You'll drive strategic improvements for vendors and sellers while aligning with Amazon's business objectives. This role offers a unique opportunity to shape the future of e-commerce logistics, optimize supply chain operations, and deliver exceptional value to both shippers and Amazon.

Responsibilities

• Lead and develop a team of Customer Success Managers, providing mentorship and performance guidance
• Set strategic direction for the shipper success program, aligning with Amazon's broader business goals
• Establish data-driven methodologies for business assessments and improvement strategies
• Collaborate with senior leadership to secure resources and create scalable solutions
• Develop and track key performance indicators to measure program success and business impact

Requirements

• Bachelor's degree in Business, Supply Chain Management, or related field
• 5+ years experience in customer success, consulting, or supply chain management, with at least 2 years in a leadership role
• Demonstrated ability to lead and develop high-performing teams, including experience managing managers
• Strong analytical skills with a proven track record of using data to drive strategic decision-making and program improvements
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior stakeholders across various functions
• Deep understanding of e-commerce, logistics, or supply chain operations, preferably with experience working with vendors or sellers in a B2B environment

Nice-to-haves

• MBA or advanced degree in a relevant field such as Business or Supply Chain Management
• Experience leading customer success or consulting teams in a tech-driven, e-commerce environment, particularly with exposure to Amazon's ecosystem or similar platforms
• Proven track record of designing and implementing large-scale customer success programs that have delivered measurable business impact and customer satisfaction improvements

Benefits

• Equity options
• Sign-on payments
• Full range of medical benefits
• Financial benefits