Manager, Implementation

$95,000 - $104,500/Yr

JLL - Charlotte, NC

Charlotte, NC

Real Estate

About the position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Quickly become an expert in product functionality and provide demos/trainings to client, clearly articulating how product features can meet the client's goals and needs.
• Oversee the entire software implementation project, from planning to completion, including defining project objectives, creating project plans, allocating resources, setting milestones, and coordinating activities.
• Work closely with clients and stakeholders to understand their business needs and translate them into software requirements.
• Collaborate with the software development team to design the best-fit solution based on gathered requirements.
• Develop and execute comprehensive testing plans to validate the software solution's functionality, performance, and security.
• Create training materials, conduct sessions, and coach users on how to effectively utilize the software solution.
• Proactively manage and communicate changes to stakeholders and end-users throughout the implementation process.
• Document all aspects of the software implementation, including specifications, configurations, test plans, training guides, and user manuals.
• Collaborate with cross-functional teams to ensure seamless integration and alignment of software implementation efforts.
• Identify opportunities for process improvements and efficiency gains within the software implementation lifecycle.
• Build and maintain strong relationships with clients, ensuring their satisfaction throughout the implementation process.

Requirements

• Demonstrated customer focus and experience managing a diverse range of customers.
• Proven experience of working consultatively with client teams and aligning technology to help them achieve business goals.
• Knowledge and experience of working with customers in Commercial Real Estate Technology and industry best practices.
• Project management skills, including the ability to build, manage, and communicate project plans effectively.
• Excellent consulting skills to listen carefully and translate key customer needs into workable solutions.
• Ability to work with the wider team to scope and deliver customer requirements.
• Expert communication skills to facilitate strategic conversations with customers and senior managers.
• Exceptional organizational skills and keen attention to detail to keep projects on track.
• Focus on continuous improvement and looking for opportunities to enhance products, processes, and services.
• Positive, solutions-focused outlook and ability to manage time autonomously.
• Experience leading meetings with multiple high-level stakeholders.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays