ADP - Alpharetta, GA
posted 3 months ago
ADP is hiring a Manager, Implementation Delivery for NAS Next Gen HCM. In this role, you will lead a team of approximately 10-12 to deliver quality HCM implementations that exceed client expectations. You will have matrix responsibility for project teams on client implementation projects, ensuring the delivery of the Next Gen HCM solution. The Manager, Implementation Delivery is responsible for managing the client relationship and ensuring the project team's ability to meet client requirements within project deadlines and budget. Reporting directly to the Implementation Portfolio Director, this role is crucial in the Implementation organization, requiring you to build relationships with internal partners to drive and support best practices, continuous improvement, and standard work across the team. Your team will carry the weight of ADP's service reputation and client satisfaction. Every day, you will leverage your project management and leadership expertise to establish the direction of your team's daily activities, coach and develop your team members, and create a productive and enjoyable working environment. You will also manage and resolve client escalations. To thrive in this role, you must be comfortable working in a fast-paced, deadline-driven environment. You have a way with clients and the people you lead that builds rapport, establishes trust, and shines with professionalism. ADP values inclusion and offers a culture of collaboration and belonging, making it a place where you can find a career and friendships that last. As a global leader in human resources technology, ADP offers the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. The company is recognized as a global Best Places to Work and has received numerous awards for diversity, equity, and inclusion. ADP is committed to creating one million jobs for Black Americans within ten years as part of its DEI initiatives. In this position, you will be expected to provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You will also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.