Manager in Training (MIT)

City National Bank And Trust - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

About the position

The Manager in Training (MIT) at City National Bank and Trust is a full-time position designed to develop and train individuals to become Branch Managers. The role typically lasts no more than six months, with a structured training period that includes 30-60 days for internal promotions and 60-90 days for new hires. The MIT is responsible for learning the expectations of a Branch Manager, focusing on sales management, coaching, and operational oversight while ensuring exceptional customer experiences.

Responsibilities

• Develop and train to become the Branch Manager.
• Achieve and follow the same expectations as Branch Managers.
• Lead by example in sales and operations.
• Act as a liaison between the branch and other areas of the bank.
• Focus on sales management and coaching activities.
• Review and oversee operational areas.
• Communicate effectively with superiors.
• Set an example for quality customer experiences and follow-up.
• Demonstrate performance as a sales and service leader.
• Establish rapport with employees, customers, and prospects.
• Initiate and demonstrate sales conversations with prospects.
• Manage staff and build camaraderie to achieve goals.
• Communicate performance expectations to staff and monitor performance.
• Coach and encourage employees in their development.
• Supervise and participate in the 2-2-2 call initiative.
• Cultivate relationships with store management for customer referrals.
• Provide training to staff for problem resolution.
• Implement marketing promotions and campaigns.
• Oversee and manage computer applications as required.
• Prioritize customer demands to provide maximum service levels.
• Teach and enforce bank policies and procedures.
• Supervise training opportunities for employees.
• Ensure operational accuracy and accountability.
• Complete quarterly and monthly branch audits.
• Administer security procedures and monitor attendance issues.
• Manage branch income statements and facilities upkeep.
• Provide coaching and corrective actions as needed.
• Act as a liaison between employees and upper management.
• Conduct formal coaching sessions monthly for all employees.
• Participate in the interviewing and hiring process.
• Address customer complaints and ensure satisfaction.

Requirements

• 4 years of management experience; banking or sales management experience preferred.
• 2 years of goal-oriented sales experience.
• Military experience or a college degree is a plus.
• Previous cash handling and banking experience is preferred.
• Bilingual skills are a plus.

Nice-to-haves

• Bilingual skills
• Military experience
• College degree

Benefits

• Full-time position with competitive salary
• Training and development opportunities
• Potential for career advancement to Branch Manager