Manager, Inbound Sales Development

$130,000 - $170,000/Yr

Ironclad - San Francisco, CA

Full-time - Manager

San Francisco, CA

Miscellaneous Manufacturing

About the position

The Inbound Sales Development Representative Manager at Ironclad will lead a team of motivated sales representatives, focusing on building and scaling processes to enhance sales development. This role emphasizes data-driven decision-making, collaboration with cross-functional teams, and driving alignment with sales to achieve exceptional results. The manager will be responsible for mentoring, coaching, and guiding the team while ensuring operational excellence and continuous improvement in sales processes.

Responsibilities

• Recruit, interview, and hire excellent Inbound Sales Development Representatives (SDRs) at scale
• Mentor and guide SDRs through career progression
• Drive a high performance, high accountability culture to achieve and exceed sales development goals
• Foster a strong coaching culture by supporting SDRs through call coaching, discovery & sales trainings, and general professional development
• Partner with Sales Enablement on the delivery of new enablement programs and operational processes
• Assist in the execution and delivery of core operational tasks, including process design and documentation
• Work closely with the SDRs to ensure quality efforts and manage proper follow-up, speed-to-lead, and quality opportunities for Sales teams
• Work closely with Marketing to identify and improve KPIs for inbound pipeline creation, revenue generation, and campaign performance
• Forecast, report, track, and manage sales activities and results using Salesforce (CRM)
• Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity
• Track sales team metrics and report data to senior leadership on a regular basis

Requirements

• BA/BS in relevant discipline preferred
• 1+ years of experience as an Inbound SDR Manager, or 2+ years in relevant tech/SaaS sales experience
• Experience working in a fast-paced, high-growth tech company
• Strong proficiency with Salesforce (CRM) and Outreach/Salesloft
• Experience in designing and implementing inbound sales development playbooks, cadences, and best practices
• Passionate about coaching and driving high-performance teams, with a track record of meeting or exceeding quota
• Experience with scaling an Inbound SDR team and supporting SDR growth into sales or other internal roles
• Extremely data-driven with the ability to identify areas for improvement and track progress
• Excellent presentation, organizational, and communication skills (both written and verbal)
• Team and goal-oriented with a high output and low ego

Benefits

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers