Manager, Incident Management
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About The Position
NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, has launched an all-new direct-to-consumer streaming service. This world-class team of smart, hungry and fearless professionals is energized by the possibility of working at the epicenter of content, technology and culture. The Manager, Incident Management will be part of the ITSM Platform Operations team supporting ongoing operations of the streaming service. The Manager will oversee a team of platform operations analysts who are responsible for the 24x7x365 monitoring of the end-to-end services that power NBC’s Direct-to-Consumer platforms. The role will manage the coordination and communication for all service-impacting outages to ensure minimal impact to customers and issues are resolved as quickly as possible.
