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Manager, Information Technology
State Of Colorado
posted 2 months ago
About the position
The Manager of Information Technology at Front Range Community College (FRCC) is responsible for leading the IT team and ensuring the delivery of effective technical solutions and support across the college's campuses. This role emphasizes creating an excellent student experience while managing IT operations, fostering a collaborative environment, and promoting continuous learning among staff. The position requires a strong on-campus presence and the ability to travel between campuses as needed.
Responsibilities
- Motivate, manage, and lead the IT client services team and student employees.
- Promote continuous learning and identify training needs for staff.
- Maintain a safe and professional work environment.
- Manage the provision of technology and technical support to the FRCC community.
- Build and maintain strong relationships with customers to understand their IT requirements.
- Field customer escalations and manage the quality of IT service request fulfillment.
- Analyze IT department needs and contribute to the improvement of IT support practices.
- Monitor and direct the selection and implementation of IT projects.
Requirements
- Associate's Degree in business or a computer-related field and three years of relevant work experience in Information Technology, or a Bachelor's Degree in a business or computer-related field and one year of relevant professional experience in Information Technology.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Ability to analyze data and interpret metrics to improve service.
Nice-to-haves
- Experience with IT operations, IT architecture, project management, and working in a higher education environment.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid holidays
- Paid time off
- Professional development opportunities
