Manager, Inside Sales (Cox Business)

$78,900 - $118,300/Yr

Cox Enterprises, LLC - Phoenix, AZ

Full-time - Manager

Phoenix, AZ

Personal and Laundry Services

About the position

The Manager, Inside Sales at Cox Business is responsible for leading an inside sales team to achieve sales goals while fostering a professional sales culture. This role involves hiring, training, and coaching sales staff, ensuring adherence to corporate sales strategies, and managing performance to optimize customer satisfaction and revenue growth.

Responsibilities

• Develops a professional sales culture and serves as a role model for the sales team.
• Hires and builds a sales team capable of achieving sales and retention goals.
• Coaches and manages the performance of inside sales and/or retention sales staff.
• Ensures sales representatives use the IMPACT Sales approach to uncover customer needs.
• Acts as a subject matter expert on customer sales and handles escalated issues.
• Collaborates with the CB Marketing Manager to align sales and marketing objectives.
• Facilitates strategic planning to maximize market share and revenue.
• Sets sales goals and metrics for inside sales representatives based on corporate goals.
• Develops territory structures for geographical and/or vertical markets.
• Manages sales forecasts and revenue targets while maintaining profitability.
• Communicates customer concerns and sales opportunities within the sales team and across systems.
• Leads sales team meetings to coordinate efforts and communicate changes.
• Works with the Manager of Outside Sales to ensure effective lead management.
• Maintains relationships with other departments to ensure high-quality customer service.
• Reviews and approves sales presentations and reports developed by the team.
• Prepares expense reports and controls expenses while maximizing revenue.
• Ensures timely updates of customer information by direct reports.
• Attends training to stay current on technical information regarding products.

Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• 1+ year of experience in a management or lead role.
• Previous experience with business-to-business sales.
• 6 months work experience using Windows-based PCs and Microsoft Office.
• Valid driver's license and reliable transportation.
• Excellent relationship-building and sales skills, adaptability, and business acumen.

Nice-to-haves

• Experience in a management role leading sales results.
• Telecommunication sales experience.
• Call center sales supervisory or management experience.
• Knowledge of the local market.

Benefits

• Flexible vacation policy allowing employees to take as much paid time off as needed.
• Seven paid holidays throughout the year.
• Up to 160 hours of paid wellness leave annually.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military leave, parental leave, and COVID-19 vaccination.