Manager - Inside Sales

WESCO - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Merchant Wholesalers, Durable Goods

About the position

The Inside Sales Manager will lead the Inside Sales team within the Electrical and Electronic Solutions (EES) Global Accounts team, focusing on large capital projects. This role is responsible for executing strategic direction, developing sales activities, and ensuring maximum profitability and growth in assigned markets. The manager will work closely with the Inside Sales Supervisor to direct the team, expand the customer base, and contribute to training and educational programs for both clients and sales personnel.

Responsibilities

• Executes and manages business plan and sales strategy for branch to ensure attainment of company sales goals and profitability.
• Plans and strategically partners with selected supplier partners to ensure achievement of mutual growth plans.
• Serves as coach and mentor to inside sales personnel.
• Promotes vision by providing customers with creative and broad based solutions to assist in achieving their goals.
• Works collectively with inside sales and field sales leaders to ensure effective communication within branch.
• Maintains limited and strategic account responsibility in branch.
• Oversees performance and development of inside sales team.
• Conducts one-on-one review with sales team to build effective communications, understand training and development needs, and provide insight for improvement of team sales.
• Prepares action plans for inside sales team for effective search of sales leads and prospects.
• Identifies and creates new sales initiatives and executes sales strategies to penetrate new markets.
• Assists in implementation of marketing plans.
• Works with divisions to coordinate sales activities and initiatives.
• Maintains accurate records of pricings, sales, and activity reports submitted by sales team.
• Maintains contact with clients in market area to ensure high levels of client satisfaction.

Requirements

• High School Degree or equivalent required; Bachelor's Degree preferred.
• 2 years of previous inside sales management required.
• 4 years inside sales management with experience in distribution industry preferred.
• 4 years of creating new or significantly advancing sales channels is preferred.
• 4 years of strong background and track record in managing creative sales initiatives is preferred.
• 4 years of training and developing a sales force is preferred.
• Knowledge of wholesale distribution products and markets is preferred.
• Strong professional sales and consultative skills, ability to coach and mentor growing sales team.
• Understanding of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Experience with business and management principles, including resource allocation, leadership and coordination of people and resources.
• Ability to establish and maintain cooperative working relationships.
• Ability to function effectively in cross-functional work environment.
• Strong written and verbal communication skills.
• Strong analytical, math, and persuasion skills.
• Strong understanding of customer and market dynamics and requirements.
• Ability to travel up to 25%.