Manager Inside Sales

Merry X-Ray - Phoenix, AZ

Full-time - Manager

Phoenix, AZ

Merchant Wholesalers, Durable Goods

About the position

The Inside Sales Manager is a pivotal role within the organization, responsible for overseeing all facets of the Inside Sales department while actively contributing to the overall sales growth. This position requires a blend of strategic oversight and hands-on management, ensuring that the team meets its sales targets and operates efficiently. The Inside Sales Manager will work independently, utilizing their experience and judgment to interpret and apply directives from senior management. They will also manage the department's staff and budget, collaborating closely with the Executive Team and the Marketing Director on all sales-related activities. In this role, the Inside Sales Manager will be tasked with recruiting, training, and supervising members of the inside sales team. They will set and track weekly sales targets, customer engagements, and key performance indicators (KPIs) to ensure the team is aligned with the company's sales objectives. Building a culture of open communication across all sales teams is essential, as is researching and discovering innovative methods to enhance customer engagement. The Inside Sales Manager will analyze sales performance data to develop actionable insights and implement initiatives that drive continued sales growth. They will also be responsible for developing and maintaining relationships with key accounts, promoting a culture of customer-centricity within the sales team. Collaboration with divisional managers is crucial to develop effective sales call templates and establish consistent customer interactions. Additionally, the manager will coordinate closely with marketing and field sales to gather insights and understand customers' unique needs, market conditions, and competitors. Handling escalated customer complaints and resolving them in a timely and effective manner is also a key responsibility. The Inside Sales Manager must demonstrate and promote behaviors consistent with the company's vision, mission, and values in all interactions with customers, co-workers, and suppliers, while complying with all company policies, procedures, and safety standards. Other duties may be assigned as necessary.

Responsibilities

• Recruiting, training, and supervising members of the inside sales team.
• Set and track weekly sales targets, customer engagements, and KPIs.
• Build an open communication culture across all sales teams.
• Research and discover methods to increase customer engagement.
• Analyze sales performance data, develop actionable insights, and implement initiatives that drive continued sales growth.
• Develop and maintain relationships with key accounts and promote a culture of customer-centricity across the sales team.
• Collaborate closely with divisional managers to develop effective sales call templates and establish effective and consistent customer interactions.
• Coordinate closely with marketing and field sales to gather insights and understand customers' unique needs, market conditions, and competitors.
• Provide appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.
• Responsible for escalated customer complaints and resolving them in a timely and effective manner.

Requirements

• Business unit P&L management experience.
• 5+ years of experience building, leading, and managing a world-class Inside Sales team.
• Knowledge of medical imaging would be ideal but not required.
• Demonstrated experience with CRM and/or Service Sales software packages.

Nice-to-haves

• Experience in the medical imaging industry.