Manager Inside Sales

$85,000 - $110,000/Yr

Mxr Imaging - Dallas, TX

Full-time - Manager

Dallas, TX

Merchant Wholesalers, Durable Goods

About the position

The Inside Sales Manager at MXR Imaging, Inc. is a pivotal role responsible for overseeing all aspects of the Inside Sales department while driving the sales growth of the organization. This position requires a blend of leadership, strategic thinking, and hands-on management to ensure the team meets its sales targets and contributes positively to the company's objectives. The Inside Sales Manager will apply their experience and judgment to interpret and implement directives from senior management, working independently to achieve set goals. This role involves managing the department's staff and budget, ensuring that resources are allocated effectively to maximize sales performance. In this position, the Inside Sales Manager will collaborate closely with the Executive Team and the Marketing Director on all sales-related activities. Essential duties include recruiting, training, and supervising members of the inside sales team, setting and tracking weekly sales targets, and fostering an open communication culture across all sales teams. The manager will also be responsible for researching and discovering methods to enhance customer engagement, analyzing sales performance data to develop actionable insights, and implementing initiatives that drive continued sales growth. Building and maintaining relationships with key accounts is crucial, as is promoting a culture of customer-centricity within the sales team. The Inside Sales Manager will work in coordination with divisional managers to create effective sales call templates and ensure consistent customer interactions. Additionally, this role requires close collaboration with marketing and field sales to gather insights about customers' unique needs, market conditions, and competitors. The manager will provide appropriate product information to meet individual customer needs, support upselling efforts, and achieve sales targets. Handling escalated customer complaints and resolving them promptly is also a key responsibility, alongside demonstrating and promoting behaviors that align with the company's vision, mission, and values.

Responsibilities

• Manage all aspects of the Inside Sales department.
• Contribute to the sales growth of the organization.
• Recruit, train, and supervise members of the inside sales team.
• Set and track weekly sales targets, customer engagements, and KPIs.
• Build an open communication culture across all sales teams.
• Research and discover methods to increase customer engagement.
• Analyze sales performance data and develop actionable insights.
• Develop and maintain relationships with key accounts.
• Promote a culture of customer-centricity across the sales team.
• Collaborate with divisional managers to develop effective sales call templates.
• Coordinate with marketing and field sales to understand customer needs and market conditions.
• Provide appropriate product information to meet customer needs and support upselling.
• Handle escalated customer complaints and resolve them in a timely manner.
• Demonstrate and promote behaviors consistent with the company's vision, mission, and values.

Requirements

• 5+ years of experience building, leading, and managing a world-class Inside Sales team.
• Business unit P&L management experience.
• Demonstrated experience with CRM and/or Service Sales software packages.
• Superior verbal and written English language skills.
• Proficient with MS Office applications, including Excel, Word, Outlook, and PowerPoint.

Nice-to-haves

• Knowledge of medical imaging would be ideal but not required.