Manager, Inside Sales

$84,000 - $90,000/Yr

Lindblad Expeditions - Orlando, FL

Full-time - Manager

Orlando, FL

Administrative and Support Services

About the position

The Manager, Inside Sales role at Lindblad Expeditions is responsible for leading a team of Inside Sales Representatives to drive sales growth in the Trade channel while providing exceptional service to the agency community and field sales team. This position involves strategic planning, managing multiple sales initiatives, improving sales tools, and developing engagement strategies to enhance Trade sales. The ideal candidate should possess strong problem-solving and relationship-building skills, along with prior experience in leading sales teams.

Responsibilities

• Implement governance to track team performance against KPIs and establish accountability for meeting objectives.
• Manage team performance to ensure daily productivity KPIs are consistently met.
• Oversee the distribution of tasks and responsibilities across the Inside Sales Representatives, ensuring effective use of team members and resources.
• Support the implementation and maintenance of client relationship management using Salesforce.
• Drive and implement transformational technology to improve overall sales processes and procedures.
• Establish and manage standard operating procedures and service level agreements for the Inside Sales department.
• Serve as a primary point of contact for Disney Earmarked accounts and external partnerships related to the Inside Sales team.
• Employ technical selling skills and product knowledge to effectively present Lindblad Expeditions products and services.
• Assist the sales team in capturing new business opportunities and growing the agency database with new/potential agency partners, focusing on key accounts and Disney Earmarked Accounts.
• Lead regular training sessions to improve the team's sales and commercial acumen as needed.
• Communicate and interact effectively with decision makers at all levels internally and externally.
• Ensure the team maintains detailed records of agency partner interactions and related activities using company-supported technology tools and processes.
• Conduct basic research for problem resolution and communicate solutions to travel partners and/or guests.
• Assist with Onboard Sales reporting, collateral orders, follow-up, and tasks as needed.
• Attend industry events as required.

Requirements

• BA/BS degree or equivalent industry experience.
• 5+ years experience in Sales, Marketing, or related field.
• Strong project management skills.
• Strong business and analytical acumen.
• Knowledge of Salesforce.
• Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
• Proven ability to lead teams and significant cross-functional initiatives.
• Ability to quickly gain knowledge of the company and the broader cruise/leisure industry.
• Effective communication and collaboration skills to drive the development of a comprehensive communication strategy.
• Excellent phone communication skills.

Nice-to-haves

• Travel category experience a plus.
• Experience with Seaware.
• Knowledge of general sales processes and best practices.
• Knowledge and understanding of domestic and international marketplace and consumer behavior.
• Knowledge of revenue performance management, metrics, and corporate revenue expectations.

Benefits

• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount