Manager, Internal Communications - Customer Experience and Online

The Home Depot - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Building Material and Garden Equipment and Supplies Dealers

About the position

At The Home Depot, our Internal Communications team plays a crucial role in ensuring that associates across our stores, supply chain, and support centers are well-informed and engaged. The Manager of Internal Communications will work closely with senior leadership to develop and execute communication strategies that resonate with our diverse workforce. This position requires a skilled communicator who is highly motivated and has a proven track record of working with dynamic teams to create impactful communication campaigns and messages across various channels. The ideal candidate will have a minimum of 5-7 years of experience in communications, public relations, or related fields. They will be responsible for proactively identifying communication needs within the business and developing comprehensive strategies, plans, and messaging that align with our organizational goals. This role involves close collaboration with various partners across the business to ensure that communication strategies are effectively developed, planned, and executed. Additionally, the individual will monitor the effectiveness of communications and messages, identifying issues and recommending solutions to enhance engagement and understanding among associates. In this role, the Manager will also gain an in-depth understanding of the business they support, crafting clear and concise messages that effectively convey business objectives to a range of internal audiences. They will work closely with senior leadership to create internal communication strategies, programs, and campaigns that foster a culture of transparency and engagement. Furthermore, the position will involve supporting high-impact communications, including major announcements and crisis response, as well as leading change management initiatives by developing communications, monitoring feedback, and refining support strategies as needed.

Responsibilities

• Proactively identify communications needs and support, developing strategies, plans, messaging, and storytelling.
• Work closely with partners across the business to ensure alignment of communication strategy, development, planning, and execution.
• Monitor the effectiveness of communications and messages to identify issues and recommend solutions.
• Develop clear and concise messages that convey business objectives to internal audiences.
• Create internal communication strategies, programs, and campaigns in collaboration with senior leadership.
• Support high-impact communications, including major announcements and crisis response.
• Lead and execute support strategies for change management initiatives, including developing communications and monitoring feedback.

Requirements

• Bachelor's degree in communications, public relations, English, or a related field.
• 5-7 years of relevant work experience in communications or public relations.
• Exceptional communication and interpersonal skills.
• Experience working with communication tools such as Quorum, Viva Engage, and Teams.
• Proficiency in AP style of writing.

Nice-to-haves

• Background in communications, public relations, or similar fields.