Manager, International Customer Experience

Nutrien - Deerfield, IL

Full-time - Manager

Deerfield, IL

10,001+ employees

Chemical Manufacturing

About the position

The Manager, International Customer Experience at Nutrien is responsible for overseeing the global order to cash operations for Wholesale Nitrogen and Phosphate, including order entry, invoicing, and international documentation. This role requires extensive experience in fertilizer and international markets, directly impacting revenue recognition. The position involves leading a team, managing key accounts, and ensuring compliance with global import/export requirements.

Responsibilities

• Lead the International Team responsible for processing NPK transactions worldwide.
• Manage a team of 3+ individuals processing approximately 2.6+MMT with over $1.2B USD in net sales.
• Serve as the subject matter expert for executing all sales-related transactions.
• Manage key accounts by overseeing order entry, adjustments, shipment, invoicing, and documentation of international transactions.
• Collaborate with Sales, customers, agents, and plant personnel to plan and coordinate international shipments.
• Work with the European team to identify synergies and establish global best practices for documentation.
• Interact and communicate with various departments to manage order to cash activity and international requirements.
• Review letters of credit and communicate necessary changes to relevant parties.
• Educate agents and plant personnel on documentation requirements.
• Maintain documentation and approvals for adhering to the Sales Contract Policy.
• Recruit and develop talented individuals through comprehensive onboarding and training programs.
• Address financial information requests from external and internal audiences.
• Understand accounting principles and their impact on transaction postings.
• Deliver presentations at sales and customer meetings regarding business priorities.
• Satisfy customer inquiries regarding order status, product availability, and shipping documents.
• Identify areas for improvement and efficiencies in the Customer Experience team.

Requirements

• Bachelor's degree in Agriculture, Business Administration, International Business, Supply Chain, or related field.
• 8+ years of business experience, with previous leadership experience preferred.
• Understanding of Incoterms and international banking procedures.
• In-depth knowledge of International Letters of Credit and Import/Export regulations.
• Excellent verbal, written, critical thinking, and problem-solving skills.
• Exceptional organizational skills with the ability to manage multiple tasks and prioritize deliverables.
• High attention to detail and ability to work under pressure.
• Strong interpersonal skills and ability to lead and coach team members.
• Expertise in Nitrogen and Phosphate products for international sales activities.
• Proficient in software programs including MSS and Microsoft Office, particularly Excel, PowerPoint, and Word.

Nice-to-haves

• Preferred experience in Agricultural, Commodities, Industrial Chemicals, and banking sectors.
• Sensitivity to cultural differences and awareness.

Benefits

• Inclusive workplace culture
• Opportunities for career growth and development
• Comprehensive onboarding and training programs