Manager IT Disaster Recovery and Incident Management

Academy Sports - Katy, TX

Full-time - Manager

Katy, TX

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Manager IT Disaster Recovery and Incident Management will oversee all disaster recovery and incident management activities to ensure business continuity in a large retail organization. This role requires strategic planning, excellent communication, and the ability to lead cross-functional teams during high-pressure situations, focusing on infrastructure and application recovery.

Responsibilities

• Lead and manage disaster recovery planning, ensuring alignment with business continuity strategies and risk management goals.
• Oversee incident management processes, acting as the primary point of contact for IT during crisis events, collaborating with Crisis Management to coordinate IT response, and ensuring timely resolution.
• Conduct regular disaster recovery drills, tabletop exercises, and post-incident reviews, identifying areas for improvement and updating plans accordingly.
• Collaborate with infrastructure, security, and operations teams to ensure the resilience of critical systems and applications.
• Develop and maintain a disaster recovery framework that includes detailed runbooks, recovery time objectives (RTOs), and recovery point objectives (RPOs).
• Ensure compliance with relevant regulations and standards, such as PCI DSS, GDPR, or SOX, related to data protection and disaster recovery.
• Provide regular updates to senior executives and stakeholders on disaster recovery readiness, incident outcomes, and continuous improvement efforts.
• Lead cross-functional teams during disaster recovery and incident management events, ensuring clear communication and well-coordinated actions.
• Manage vendor relationships for disaster recovery services and ensure proper escalation processes are in place for third-party dependencies.
• Prepare project charters, identify stakeholders, and plan, execute, and monitor all recovery projects from inception to closure.
• Continuously evaluate technology trends and emerging threats to ensure disaster recovery plans remain effective and up to date.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Management, or a related field.
• 7-10 years of progressive experience in IT project management, including large-scale infrastructure and application recovery projects.
• Extensive experience in disaster recovery planning, implementation, and testing, with a proven track record of ensuring minimal downtime and data loss.
• 3-5 years of experience in incident management, including leading response and mitigation efforts for cybersecurity threats, service outages, or natural disasters.
• Previous experience in a large retail environment, with a deep understanding of distribution, logistics, and omnichannel systems.

Nice-to-haves

• Industry certifications in IT project management, disaster recovery, or incident management (e.g., PMP, CISSP, ITIL) preferred.
• Familiarity with cloud infrastructure, virtualized environments, and data replication technologies.

Benefits

• Equal Employment Opportunity
• Commitment to maintaining the highest standards of accuracy and reliability in disaster recovery planning and incident management.