Manager, IT Operations

$140,000 - $170,000/Yr

Aka Brands - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

The IT Operations Manager at a.k.a. Brands is responsible for overseeing the daily operations of the company's information technology systems. This role is crucial for ensuring system reliability, efficiency of IT services, and alignment with business objectives. The successful candidate will manage IT infrastructure, including cybersecurity and user support, while driving continuous improvement in the IT landscape. This position requires a hands-on approach and a passion for technology management, contributing significantly to the organization's IT backbone.

Responsibilities

• Oversee the daily operations of the IT systems and processes, ensuring efficient and effective technical support for users across all systems and infrastructure.
• Develop and implement IT policies and procedures to ensure system reliability, data security, and compliance with relevant regulations.
• Collaborate with senior management to align the IT infrastructure with the strategic goals of the organization.
• Coordinate and manage IT projects, ensuring they are delivered on time, within scope, and on budget.
• Provision users with hardware and software access, including support.
• Maintain quality service by establishing and enforcing organization standards.
• Ensure security of data, network access, and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems, user access controls, and assess their outcomes.
• Preserve assets, information security, and control structures.
• Monitor IT systems to ensure they meet the necessary demands.
• Maintain IT disaster recovery planning and execution.
• Manage IT vendor partnerships and contracts.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• Minimum of 5 years of experience in IT operations, system administration, or infrastructure services
• Experience in Google Workspace, Okta, Jira, Confluence, Microsoft 365, Zoom, and Slack required
• Proven experience in IT project management
• Strong understanding of computer systems (hardware/software), networks, and cloud services
• Knowledge of IT governance, operations, and information security best practices
• Familiarity with ITSM frameworks such as ITIL and COBIT
• Ability to manage and prioritize multiple projects and tasks effectively
• Excellent problem-solving skills and the ability to think analytically
• Strong interpersonal and communication skills, with the ability to communicate technical information to non-technical staff
• Certifications such as ITIL, PMP, or equivalent are preferred
• Availability to respond to IT issues after hours as needed

Nice-to-haves

• Certifications such as ITIL, PMP, or equivalent are preferred

Benefits

• Competitive market-based compensation and financial incentives.
• A full range of company-sponsored health and welfare benefits.
• A sector leading 401(k) retirement program that matches 100% of your contributions up to 5% of your pay.
• Company Employee Stock Purchase Plan with a 15% discount.
• Generous discounts across our direct-to-consumer brands.
• A time-off package that includes 35-days off per year.
• Learning, development, and stretch opportunities to help grow your career.