Manager, IT Organizational Change Management

Ahold - Salisbury, NC

Full-time - Manager

Remote - Salisbury, NC

Food and Beverage Retailers

About the position

The Manager of IT Organizational Change Management at Ahold Delhaize USA is responsible for leading change management initiatives related to large-scale IT transformations. This role involves developing and executing change strategies, stakeholder engagement, and communication plans to ensure successful adoption of new processes and technologies across the organization. The position requires collaboration with various teams to integrate change management practices into project plans and to support the overall transformation strategy.

Responsibilities

• Responsible for development and execution of change strategy, change impact, change readiness, stakeholder engagement, communication plan and training across all strategic IT initiatives.
• Develop comprehensive ADKAR change journeys and plans by stakeholder persona, including change, mindset shifts, communications, and learning.
• Partner with ADUSA Communications team on developing and executing communication strategy and plans for all stakeholder groups.
• Partner with ADUSA business change management to build and deliver an enterprise-wide change management strategy to support operating model transformations.
• Partner with IT learning and development to build and execute learning plans.
• Advise and support project teams in integrating change management activities into their project plans.
• Manage team of Change Leadership project managers (contractors) and ensure standard change management practices are applied across the organization.
• Work collaboratively across IT, supporting functions and business stakeholder groups.

Requirements

• Bachelor's degree in relevant field or equivalent experience.
• 8+ years in organizational change management.
• Proven change leader with demonstrated skill and experience in change management principles and experience leading change management in large-scale IT transformations and/or strategic initiatives.
• Self-starter with the ability to lead teams through ambiguity to solve problems and drive results.
• Strong organizational, communication, interpersonal, relationship-building skills conducive to collaboration; able to work well in a cross-functional environment.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Developing and delivering multi-mode communications (verbal and written) that convey a clear understanding of the unique needs of different audiences.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Demonstrate appropriate influencing skills and independent thinking when working with a broad range of stakeholders, from senior leaders to subject matter experts.

Nice-to-haves

• Experience with change management within a technology function.
• Experience leading change management for large scale IT transformations.
• Experience working in a Product/Platform based operating model.
• Experience working with Agile teams.
• Consulting Experience.

Benefits

• Flexible/hybrid work schedule with 3 in-person days and 2 remote days.
• Opportunities for personal and professional growth.
• Support for diversity, equity, inclusion, and belonging in the workplace.