Charles Schwab - Chicago, IL
posted about 2 months ago
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. The primary responsibility for this role is to ensure the seamless, uninterrupted operation of our streaming trading platforms and associated admin applications including thinkorswim, TOS Mobile, TOS Web, and all other related Trader Group Applications. This individual proactively monitors all systems for potential issues and as issues occur, will serve as the central point for remediation and resolution as well as prioritization for decisions related to time sensitive issues. This role will also support Trader Web related activities such as Futures/FX OLA, TD Direct Investing Support, Portfolio Margin OLA and TraderWise/Autotrade related functionality. This role also includes assistance with product development initiatives at all stages of the product development life cycle as well as taking on additional applications in a support role as well as serving as the SME for the TOS suite of products across the business. The role is also responsible for coordinating all upcoming change activity for risk and understanding to the TOS ecosystem. The IT Product Manager (individual contributor) is responsible for supporting production by testing reported issues and providing documentation to T2 of details and current impact. This includes monitoring and production support of all issues that affect Active Trading products, such as order routing, margin, trading path, market data and other Active Trading related issues, API and partner connectivity. The individual will work with various business and technical teams on performance issues, gathering error reports, and system performance degradation. Documentation and tracking of production issues and the impact on application availability is crucial, as is creating and maintaining requirements for upcoming development projects. The role involves working with various internal and external teams for gathering product requirements and implementation, as well as managing relationships with external vendors to facilitate any needs or requests from the vendor side across multiple domains. Additionally, the IT Product Manager will assist various development groups with the prioritization of feature requests and defect tickets, integrating repeated feedback requests into the requirements for development. They will also assist in the releases by testing, helping with release notes, creating test cases, and working with developers on tickets and fixes. Coordination of testing groups for upcoming releases and communication with Workforce Management regarding the potential impact of changes on service levels is also part of the role. User acceptance testing prior to releases, collecting and coordinating feedback from release testers for patches and releases, and helping with the implementation of new features and products are key responsibilities. The individual will manage the TD Ameritrade Development lifecycle for Active trader products ticket creation and will collaborate with other TD Ameritrade App Dev teams in their own development process. Coordination with various teams on large-scale projects impacting the Active Trader products is essential, as is performing functional and UAT testing on supported applications before and after releases. The individual will serve as a subject matter expert for all related applications under the Trader Support Portfolio.