Manager- IT Service

About the position

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are looking for an IT Service Manager to coordinate between IT operations managers and business stakeholders. The IT Service Manager will ensure that IT services meet the needs of the business and are delivered in a timely and efficient manner. This role involves managing IT service delivery, overseeing service level agreements (SLAs), and ensuring continuous improvement of IT services. This specific opening is the IT Service Manager for Operational Technology (OT). This position is eligible for a hybrid work schedule.

Responsibilities

• Provide technical leadership to local IT resources.
• Formulation and implementation of the regional IT technical strategy, as well as the coordinator of global IT implementations within the region.
• Monitor and audit the proper development, maintenance, and replacement of IT systems in the regional Auria locations.
• Enforce adherence to global IT procedures and policies within the region.
• Act as the escalation point for IT service issues and liaise with global IT support teams for further escalation of issues as required.
• Oversee the coordination of support requests and change management to ensure compliance with company policy and zero disruption to business operations.
• Collaborate with business units, IT members, and services providers on identifying business needs in an effective and efficient manner, recommending cost effective solutions.
• Act as the manufacturing operations’ primary point of contact and technical resource for Operational Technology management.
• Engage with IT operations and manufacturing operations on the enforcement of IT best practices and IT Security requirements in the OT environment.
• Manage projects related to IT/OT, including software implementations and security improvements.
• After-hours and weekend work may be required to support ongoing global business operation support.
• Willingness and ability to travel internationally up to 50%.

Requirements

• 5+ years’ experience in IT technical support and business relationship management.
• Excellent written and oral communications skills.
• Strong analytical skills and demonstrated problem-solving ability.

Nice-to-haves

• Experience using Office 365 products including Teams.
• Experience supporting Operational Technology devices in a manufacturing environment.
• Previous experience in automotive sector.
• Previous experience managing support for multiple applications and processes.
• Experience with ITIL principles.
• Previous experience working at a Tier 1 Automotive Supplier.

Benefits

• An opportunity to enroll in full medical, dental and vision plan.
• Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options.
• Parental Leave and Adoption and Surrogacy Benefits for salaried employees.
• Tuition Reimbursement available for eligible employees to continue education.
• Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%.
• Salary Continuation & Long Term Disability (LTD).