Manager, IT

Fortune Brands - Oak Creek, WI

Full-time - Manager

Oak Creek, WI

Fabricated Metal Product Manufacturing

About the position

The IT Manager at Fortune Brands is responsible for the strategy, management, administration, and optimization of Sales and Service applications across various brands. This role involves leading a dynamic team and managing multiple sales and support systems, while also playing a strategic role in the transformation of applications to standardize processes across the organization. The position supports a hybrid work schedule and is focused on enhancing sales processes and customer service delivery.

Responsibilities

• Develop and execute Sales and Service CRM vision and strategy.
• Oversee the deployment and management of cloud-based platforms and tools.
• Supervise, mentor, and coach IT team members.
• Manage ongoing enhancements and maintenance of various CRM applications.
• Lead, mentor, and develop a high-performing IT team.
• Establish and manage key performance indicators to measure and improve processes.
• Support and coordinate managed services resources and priorities.
• Design, develop, test, document, and deploy system configuration changes.
• Manage and support security model and related roles, groups, and privileges.
• Manage upgrades, patching, and new module implementations.
• Work closely with sales, marketing, and customer service teams to identify technology needs.
• Manage the IT budgets for cloud initiatives, project contract resources, and software licensing.

Requirements

• 10+ years of leading transformation and support of Sales and Service business applications.
• 5+ years' experience with MS Dynamics CRM Service integrated with order management and customer portal.
• Strong business process design and development experience in Sales and Service CRM domains.
• Demonstrated ability to work with senior leaders and cross-functional teams.
• Strong understanding of overall MS Dynamics CRM (D365) concepts and best practices.
• Experience managing multiple projects and global service platforms.
• Experience in administering collaboration and project management tools such as ServiceNow, JIRA, and Azure DevOps.
• Excellent communication/presentation/facilitation skills.
• Ability to build and maintain cross-functional work relationships.
• Strong problem-solving and analytical skills.

Nice-to-haves

• Bachelor's degree in information systems, Computer Science, Engineering, or related discipline.
• Certifications in MS Dynamics CRM and other relevant tools.
• Experience with SAP Sales and Service Cloud.

Benefits

• Health insurance
• 401(k)
• Adoption assistance
• 401(k) matching