Manager - ITAM Software Engineering

Shi International Ltd - Nashville, TN

Full-time - Manager

Nashville, TN

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Manager - ITAM Software Engineering will play a pivotal role in shaping the future of IT Asset Management (ITAM) applications at SHI International Corp. This position is designed for a dynamic leader who will be responsible for building next-generation ITAM applications that deliver a world-class service experience. The Software Development Manager (SDM) will be tasked with creating, refining, and deploying a comprehensive set of technologies utilizing full-stack development practices, primarily leveraging AWS and adhering to common industry standards. The SDM will lead a talented cross-functional tech team, which includes software engineers and quality assurance professionals, to ensure the development of scalable, low-latency, and intelligent software solutions that significantly impact customer satisfaction and operational efficiency. In this role, the SDM will set attainable goals for each team member, ensuring that projects are delivered on schedule while providing guidance to enhance productivity. The manager will oversee multiple projects simultaneously, ensuring that appropriate software development procedures and processes are adhered to. The SDM will represent the software development team in various meetings, participate in design control activities, and monitor the progress of tasks and projects to ensure timely completion. Additionally, the manager will be responsible for writing, reviewing, and revising project requirements and specifications, translating client requirements into actionable application features, and collaborating with IT professionals to set specifications for new applications. Maintaining confidentiality regarding processed, stored, or accessed information is also a critical aspect of this role.

Responsibilities

• Set attainable goals for each team member to enable projects to be delivered on schedule
• Provide guidance to team members to encourage work productivity
• Manage multiple projects at once
• Ensure appropriate software development procedures and processes are followed
• Represent the software development team in meetings
• Participate in design control activities
• Monitor, evaluate, and ensure the completion of tasks and projects
• Write, review, and revise project requirements and specifications
• Understand client requirements and how they translate to application features
• Collaborate with a team of IT professionals to set specifications for new applications
• Provide technical support to team members
• Maintain confidentiality with regards to the information processed, stored or accessed

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent combination of education and/or experience
• 5+ years of experience in direct people management of software engineers
• 5+ years of experience with building and managing highly scalable reporting platforms
• 5+ years Scrum or Agile experience
• In-depth knowledge of development tools and process
• Excellent understanding of software design and programming principles
• Knowledge of SQL and relational database systems
• Good knowledge of .NET, C#, and the Microsoft stack
• Experience and knowledge of architecting solutions
• IT Asset Management (ITAM) experience
• Strong written and verbal communication skills
• Ability to communicate complex subject matter- both verbally and written
• Ability to self-manage, take initiative and be resourceful
• Ability to work both individually and in a team environment
• Strong problem solving, organizational, and time management skills
• Ability to multitask and complete tasks with efficiency and accuracy
• Independent learner
• Management/Leadership experience

Nice-to-haves

• AWS experience
• Azure experience
• Git experience
• Jira experience
• Jenkins experience
• Postman experience
• Coding experience (preferably C#)

Benefits

• Commitment to diversity as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities
• Health, wellness, and financial benefits to offer peace of mind to you and your family
• World-class facilities and the technology you need to thrive - in our offices or yours