Manager, Knowledge, Training and Support
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About The Position
The Manager, Knowledge, Training, and Support plays a transformational role in ADL's Development Division by designing and leading a comprehensive training and support program that drives effective adoption of digital systems and development processes in support of evolving organizational needs. With a focus on centralizing organizational information and enhancing accessibility, the Manager leads knowledge management initiatives and collaborates across departments to ensure that training content and strategies align with user needs and organizational goals. This role integrates change management principles to support staff through system updates and process changes, fostering a culture of continuous learning. The Manager drives the creation of targeted training, knowledge, and support models to empower staff to fully utilize development tools, streamline processes, and maximize operational efficiency.
